Good knowledge of laptop and desktop hardware.Security awareness and common security threats.Knowledge of multi-factor authentication.Experience in both cloud and local file systems.Experience in MDM platform such as MS Intune.Zoom, Polycom Video / Audio conference, and presentation set up for meetings.Supporting HP printers and Canon copiers.Windows 10 and MacOS support experience.Knowledge of networking and topologies including WAN, LAN, TCP/IP, DNS and DHCP.Solid administrative understanding of Microsoft Active Directory.Cloud and On-Premise system administration such as Office 365 and Microsoft Exchange Center.Excellent problem solving and troubleshooting skills.Use of helpdesk service management systems for logging calls or requests.Working within a process-mature environment (ITIL Environment).Minimum two years of experience working in a Helpdesk/Desktop environment.Additionally, as part of the global ICT team, you will provide both telephone and remote desktop support to the rest of the Brunswick offices in the United States, as well as the broader Brunswick offices globally. In this role, you will provide daily onsite, face-to-face technical assistance to the local DC team. Brunswick Group is looking for a proactive, skilled and approachable Technical Support Analyst based in our Washington, DC office.
